Refund Policy

1. Scope and Definitions

This policy applies to digital subscriptions, usage-based credits, add-on features, and other paid services offered by Cinema iHub. “Subscription” means a recurring paid plan. “Credits” means prepaid usage units for generation or processing. “Billing Issue” means an accidental duplicate charge, incorrect amount, failed transaction that later posts, or similar processor error. “Non-Delivery” means you paid but did not receive access to the purchased plan or credits due to a verifiable platform fault.

2. Digital Services Are Generally Non-Refundable

Because our services provide immediate access to digital functionality and compute resources, all sales are generally final once access is provisioned. Subscriptions renew automatically until cancelled. Cancelling a subscription stops future renewals and charges but does not retroactively refund prior periods. Unused days in a current billing cycle are not prorated unless expressly stated at purchase. Credits purchased are non-refundable once delivered to your account and remain valid until their stated expiry, if any.

3. Exceptions and Eligibility

We may, at our discretion and where required by applicable law, issue a refund or credit adjustment for objectively verifiable cases such as accidental duplicate charges on the same account and payment method, incorrect charge amounts caused by a processor or system error, failed or incomplete delivery of a plan or credits where payment succeeded but access was not granted, and technical faults on our side resulting in a complete inability to use the purchased service shortly after payment. Requests must be submitted within seven (7) days of the charge posting date, include transaction references, and pass basic account verification. We do not provide refunds for outcomes you subjectively dislike, for usage consumed by you or your team, for abuse or violations of our Terms, or where third-party restrictions (including network or device limitations) prevent your use.

4. How to Request a Refund or Billing Review

To request a review, contact support using the email below and provide your account email, order ID or transaction reference, payment method type, charge date and amount, a concise description of the issue, and any supporting screenshots or bank statements with sensitive details redacted. We will acknowledge receipt and investigate with our payment partners where necessary. If approved, we will process either a refund to the original payment method or an account credit, depending on the circumstances and your preference, where legally permissible.

5. Processing and Timelines

Approved refunds to cards, UPI, or net banking generally appear within five to ten business days, depending on the acquiring bank and card network. Account credits are applied immediately after approval. Processing times can vary due to banking systems, weekends, and public holidays. We are not responsible for delays outside our control once funds are released to the payment processor.

6. Chargebacks and Payment Disputes

If you initiate a chargeback before contacting us, your account may be automatically limited while the dispute is investigated by the payment network. We reserve the right to contest unfounded disputes and to suspend or terminate access for misuse of chargeback procedures. Where a dispute is resolved in our favor, access may remain restricted until any outstanding balances are settled.

7. Cancellations, Downgrades, and Renewals

You may cancel a subscription at any time from your account settings. Cancellation becomes effective at the end of the current billing period and prevents future renewals. Downgrades take effect on the next renewal date. If a renewal charge occurs after you have cancelled and you can provide evidence of timely cancellation prior to the renewal timestamp, contact support within seven (7) days; if verified, we may reverse the renewal or apply an equivalent credit.

8. Credits, Promotional Codes, and Free Trials

Promotional credits, coupons, or trial access have no cash value, may expire, and are not refundable or transferable. Abuse of promotions, including creating multiple accounts to obtain repeated trials, is prohibited and may result in reversal of benefits, plan limitations, or account closure.

9. Taxes, Currency, and Rounding

Prices may be subject to applicable taxes, including GST, which are displayed at checkout where required. Amounts shown in a non-INR currency are estimates; your issuer may apply conversion, fees, or rounding rules beyond our control. Refunds, where approved, are made in the original transaction currency and may reflect exchange-rate differences relative to your statement.

10. Legal Compliance and Local Rights

We comply with applicable consumer and payments regulations, including obligations under Indian law where relevant. Nothing in this policy limits any non-waivable rights you may have under such laws. Where local law provides a mandatory refund right that is more protective than this policy, the local right will govern for eligible customers in that jurisdiction.

11. Changes to This Policy

We may update this Refund Policy to reflect changes in our services, processor capabilities, or legal requirements. The updated policy will apply to purchases made after the effective date, and to unresolved issues relating to earlier purchases where the update is required by law. Continued purchases after the update constitutes acceptance of the revised policy.

12. Contact and Support